How to send feedbacks
Answer the Client Feedback Form and drop it at the designated Information Center located at the lobby of the Municipal Hall of Santo Domingo, Nueva Ecija. Suggestion Boxes are also located at the frontline service areas of the offices within the Local Government Unit.
How feedbacks are processed
Every other week, the Human Resource Management Unit opens the drop boxes and compiles and records feedbacks submitted.
Feedbacks requiring answers are forwarded to the relevant offices and they are required to answer within five (5) working days upon the receipt of the feedback.
The answer of the concerned office is then relayed to the citizen.
For inquiries or follow-ups, clients may contact the following contact details:
How to file a complaint
Answer the Complaint Form and drop it at the designated drop box located at the lobby of the Municipal Hall of Santo Domingo, Nueva Ecija. Suggestion boxes are also located at the frontline service areas of offices within the LGU.
Complaints may also be filed via phone call or email. Please provide the following information upon filing:
- Name of Person being complained
- Incident
- Evidence
For follow-ups, citizen may contact this detail:
How complaints are processed
The Human Resource Management Unit opens the drop boxes every two (2) weeks and evaluates filed complaints.
Upon evaluation, the complaints officer shall start to investigate and copy furnish a copy of the complaint to the relevant office for explanation.
Please be assured that the complainant's information will remain anonymous.
The complaint officer will prepare a report after the investigation and shall be submitted to the Head of the Agency for appropriate action.
The complaints officer will give feedback to the citizen.
For follow-ups, please contact:
Contact Information
- 8888 – Presidential Complaint Center
- 0908-8816565 – CSC Contact Center ng Bayan
- 478-5093 – Anti-Red Tape Authority
